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116 results for «invoice» (page 2 of 12)
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
How to read your invoice line by line, and what each status means
An invoice answers four questions, in this order: whose it is, what it charges, for what period, and how much is left to pay. The status at the top (Unpaid,…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseSupport & Account
What to write in a support ticket for a site, e-mail, domain or invoice problem
A ticket that answers the obvious questions by itself usually gets solved in the first reply. What changes from one problem to another is what we ask for: for a…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
Paying an invoice for someone else, or having your company pay yours
Anyone can pay an invoice, as long as the amount is exact and the payment says which invoice it is. The invoice stays in the account holder’s name, whoever pays.…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
Invoice paid but the service is still suspended or pending: what to check
If the invoice already shows Paid and the service is still stopped, the cause is almost always one of four: you paid another invoice for the same service, the payment…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseSupport & Account
E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies
If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
The tax line on my invoice changed or disappeared: what to check and what we can change
Two similar invoices can carry different tax, or the tax may not show at all. Nearly always the explanation is in the account’s billing details at the moment each invoice…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
The amount on my invoice looks wrong: what to check before you write to us
Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things: a first invoice that covers only a few…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseSupport & Account
Hosting words for beginners: the terms on your invoice and in your panel
The first invoice and the first panel come full of abbreviations nobody explained. You do not need to memorise them: you need to know enough to understand what you are…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
An invoice or renewal notice from a company you do not know: how to check if it is real
If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…
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Interweb Angola
www.meu.interweb.ao › Meu Interweb › Knowledge Base
Knowledge baseBilling & Payments
I paid twice or paid the wrong invoice: what happens to the money
Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…
