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Payment Methods
Pay the way that suits you — by phone, at the ATM, through your bank. What is here is what you find at checkout, no surprises.
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All your invoices live in the client area, and there are several ways to settle them. Some confirm instantly and activate your service straight away; one needs a check on our side.
They all work. Phone and reference methods confirm on their own; a bank transfer waits for us.
| Method | Where you pay | Confirmation | Cost to you |
|---|---|---|---|
| Multicaixa Express | In the Multicaixa Express app | Immediate. | No cost on our side |
| Multicaixa Reference | Multicaixa ATM or banking app | Automatic. | No cost on our side |
| Bank transfer | Online banking, app or counter | Manual, on our side — a few hours, up to one business day. | Your bank's fees are on you |
| Credit and debit cards | At checkout | Immediate. | No cost on our side |
| PayPal | In your PayPal account | Immediate. | No cost on our side |
| E-wallets | On your phone | Immediate. | No cost on our side |
| Cryptocurrency | Any wallet | Automatic, after network confirmations. | Network fees are on you |
Type your number and approve on your phone. Instant confirmation.
Confirmation: Immediate. Keep your phone in hand — the approval request arrives within seconds and expires if it is not confirmed. Nothing is charged until you approve it.
To pay at any ATM or in your bank's app. Automatic confirmation.
Confirmation: Automatic.
Needs a check on our side — choose it only if the others are not available to you.
Confirmation: Manual, on our side — a few hours, up to one business day. To be confirmed on the first try, make sure the proof clearly shows the date, the amount and the destination account. A legible photo or the bank's PDF will do.
Right at checkout. Instant confirmation.
Confirmation: Immediate.
With the account you already have. Instant confirmation.
Confirmation: Immediate.
Confirmation: Immediate.
From any wallet. Confirmed once the network confirms.
Confirmation: Automatic, after network confirmations. Send the exact amount: exchange-rate differences and network fees are on you.
Banks do not tell us who paid. The proof is what links your transfer to your invoice — and it is where most delays are born.
We charge no interest and no late fee — what you lose is the service, not money. It is in the Payment Terms.
Here we invoice in USD. The amount to pay is always the one on the invoice, in that currency — if you pay from an account in another currency, the exchange rate is your bank's or operator's at the time of payment.
Add your tax ID to your profile under "My details" and every invoice from then on carries it. Invoices already issued cannot be changed — ask for a corrected one by ticket.
As soon as the payment is confirmed you receive the confirmation by e-mail, and the invoice shows as Paid in the client area, with the PDF to download.
Each invoice is settled separately so that each service renews correctly. By bank transfer you may combine them in one and list the numbers on the proof.
In the cart and at renewal you can choose the annual cycle: one invoice a year instead of twelve, and fewer trips to the bank.
The invoice is marked as Paid, you receive a confirmation by e-mail, and the service is renewed with the new due date. A suspended service is reactivated within minutes.
The details you need to pay — entity and reference, or the bank account — are always on the invoice, in the e-mail and in the client area. Always use the ones shown there.
Read the full article in the knowledge base →Send us the receipt and we will track it down.
The questions we get asked most about payments
Refresh the page after a minute. If the amount left your wallet and the invoice is still open after 15 minutes, open a support ticket with the transaction code — we will track it down and settle the invoice.
Check the number you entered and that the line has network coverage, then try again. Nothing is charged until you approve it with your PIN.
Banks do not tell us who paid: a transfer is only confirmed after we receive the proof, during business hours — a few hours, and up to one business day at busier times. If you sent the proof more than a business day ago, open a support ticket.
Each invoice is settled separately so that each service is renewed correctly. By bank transfer you may send a single transfer and list every invoice number on the proof.
Yes. Open the invoice in the client area and pick another method at the top — the reference or details update instantly. Just don't switch after you have already paid through one of them.
Pay through one of the instant methods and it comes back on its own within minutes. During the suspension your files, e-mails and databases stay intact. Fifteen days after the due date the service is terminated, and restoration then has a cost.
We never see your PIN or your card details: approval happens on your phone, in the operator's app or at your bank, and we only receive the confirmation that the payment was made. We do not store payment credentials. Bank details for transfers are on the invoice, inside the client area, and never travel by e-mail or chat.
Web hosting plans come with 15 days: if you are not satisfied, we refund the full amount. Domain registration, VPS, cloud and dedicated servers, SSL certificates and other services are non-refundable. It is all in the Payment Terms.
No. What happens is suspension at 7 days and termination at 15 — never an extra charge. After termination, restoration is what has a cost, calculated on the plan's monthly price.
Yes. Add your tax ID to your client profile under "My details" and every invoice from then on carries it. Invoices already issued cannot be changed — if you need a corrected one, ask by ticket.
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