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Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Uptime: what counts as being down, and what we do about it

We publish a monthly uptime commitment for our infrastructure. The exact figure and the conditions live in the Support Policy and in the frequently asked questions. This article covers the…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSecurity

What we do about security, DDoS included, and what stays yours

This question deserves names and specifics, not marketing. Below is what runs on our servers, what it actually stops, and - the part almost no provider writes down - what…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

I have paid. Now what? Five steps until the site opens

You paid, you got some e-mails, and now you are staring at a panel with no idea where to start. It is the question we get most, and the answer…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseWordPress & CMS

Choosing and customising a template in Sitejet Builder

The template is your starting point: it brings sections, colours and fonts that already work together. Everything in it can be changed. If you have not opened the builder yet,…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseVPS & Servers

Where to find your VPS or dedicated server IP address

You bought a VPS or a dedicated server and you are missing the address to connect to. It is the request we get most about servers, and it has a…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseChoosing the Right Plan

Is there a free plan? What is included and what is not

Straight answer, no hedging: we do not have a free hosting plan, and we do not have a free trial period either. All our plans are paid from day one.…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseDatabases

What time the server is on, and why PHP and MySQL can disagree

A form that records the wrong time, an order dated yesterday, a scheduled job firing two hours early - it is nearly always the same thing: a server does not…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseOnline Stores

A shop that holds up: what to do before you open

A shop that is idle is a website. A shop that is selling is a system, and it fails in ways an ordinary site never does: the order e-mail that…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Refunds and cancellations: what comes back, when, and what does not

Refund and cancellation sound like the same thing and are not. Almost everyone who writes to us asking for a refund actually wants the first of the two below -…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseWordPress & CMS

Maximum number of websites in Sitejet Builder: what it means and what to do

When cPanel shows "You have reached the maximum number of websites for this account. Contact your hosting provider to upgrade your account.", the account has reached the number of sites…