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Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

I paid twice or paid the wrong invoice: what happens to the money

Paying twice, or paying the wrong invoice, is not lost money: it is recorded on your account and can be sorted out. What matters is not paying a third time…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Tax on a hosting invoice in plain words: included, added or not charged

Consumption tax (VAT or its equivalent, depending on the country) is an amount added to the price of a service, which the company passes on to the state. On an…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A window about unpaid invoices appears when I sign in: what it is and what to do

It is a reminder from us. When you sign in to your account and have at least one invoice that is unpaid (or waiting for the payment to be confirmed),…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

E-mails from your hosting company are not arriving: confirmations, invoices and ticket replies

If you are not getting the confirmations, the invoices or the replies to your tickets, in nearly every case the messages were sent and stopped halfway: in the junk folder,…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

The amount on my invoice looks wrong: what to check before you write to us

Almost always the amount is not wrong, it is different from what you expected, and the cause is one of eight things: a first invoice that covers only a few…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Hosting words for beginners: the terms on your invoice and in your panel

The first invoice and the first panel come full of abbreviations nobody explained. You do not need to memorise them: you need to know enough to understand what you are…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

Interweb or DNS.AO: comparison and which to choose in Angola

DNS.AO is the national registry for the .ao zone, under INFOSI. Like CIUEM in Mozambique, it is not a service provider: it is the institution that runs the extension. Both…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Bank transfer: the five stages until your payment is confirmed

Paying by bank transfer is not like paying with Multicaixa Express or by reference: with those, the system tells us instantly and the invoice settles itself. With a transfer, the…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

Registering a .ao domain: at DNS.AO or through a provider?

DNS.AO is the national registry for the .ao zone, under INFOSI. That is where the zone is managed - which is why people ask whether to deal with them directly…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to open a support ticket and see the history

A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one place, lets you attach files, and never…