invoice: Search the site | Interweb Angola

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

A window about unpaid invoices appears when I sign in: what it is and what to do

It is a reminder from us. When you sign in to your account and have at least one invoice that is unpaid (or waiting for the payment to be confirmed),…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Sending your invoices to an accountant: where invoice e-mails go and how to add a second recipient

Invoices and reminders go to the account e-mail. For an accountant, a partner or a colleague to receive them too, without access to the account, create a contact with the…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

I cancelled my service but an invoice still arrived: what to check

There is nearly always a simple reason, and seven are common. Before you pay or lose your temper, open the invoice and see which service it refers to: that line…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Why every service has its own invoice, and how to pay several at once

Every service has its own cycle and its own date, and each invoice is tied to the services it covers. That is why a plan, a domain and a certificate…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

The invoice PDF will not download, opens blank or looks wrong: what to try

Almost always the problem is the browser or the PDF reader, not the invoice. The invoice is generated by the system, it is the same one that was e-mailed to…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Letting a colleague or accountant pay invoices without sharing your password

Give them a sub-account with a single permission: invoices. That way the person signs in with their own password, sees and pays invoices, and sees or touches nothing else. It…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

Interweb or DNS.AO: comparison and which to choose in Angola

DNS.AO is the national registry for the .ao zone, under INFOSI. Like CIUEM in Mozambique, it is not a service provider: it is the institution that runs the extension. Both…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

Bank transfer: the five stages until your payment is confirmed

Paying by bank transfer is not like paying with Multicaixa Express or by reference: with those, the system tells us instantly and the invoice settles itself. With a transfer, the…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseComparisons and alternatives

Registering a .ao domain: at DNS.AO or through a provider?

DNS.AO is the national registry for the .ao zone, under INFOSI. That is where the zone is managed - which is why people ask whether to deal with them directly…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

How to open a support ticket and see the history

A support ticket is the most effective way to reach us. It is tied to your account, keeps the whole conversation in one place, lets you attach files, and never…