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Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

I think someone got into my account: what to do in the first hour

If you suspect someone got into your account, change the password of the account’s e-mail first, then the Meu Interweb one, and only then check what was touched. The order…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

The site moved but something is broken: what each symptom points to

After a move, each error almost always has one typical cause. Instead of redoing everything, read the symptom, go to the most likely cause and confirm it in the error…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

My support ticket has had no reply: what to check and what to do next

Before you open another ticket, check three things: the ticket’s status, whether the reply is sitting in your junk folder, and what our Support Policy says about the first reply.…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSecurity

A website form that is safe and spam-free: honeypot, captcha and validation

The short answer: a form is a door that anyone, and any robot, can try. To keep it spam-free, add a trap field (a honeypot) and, if needed, a captcha.…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseOnline Stores

Abandoned carts in an online shop: why people leave and how to win some back

Someone picks a product, puts it in the cart and vanishes. It is normal: most visits to a shop do not end in a purchase. What is worth doing is…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBackups & Migration

Leaving a hosting provider: how to take everything with you before you cancel

Before you cancel, take five things: the site files, the databases, the e-mail, the list of DNS records, and the list of settings that are not in the files (PHP…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSEO & Marketing

How to promote a new website: a first-month plan with no ad budget

A new site has no visitors because nobody knows it exists, and Google does not know it yet. The good news is that the first month can be spent without…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSupport & Account

Hosting words for beginners: the terms on your invoice and in your panel

The first invoice and the first panel come full of abbreviations nobody explained. You do not need to memorise them: you need to know enough to understand what you are…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseSecurity

DV, OV and EV certificates: which kind of SSL certificate you really need

The short answer: for almost every site, a DV (domain validation) certificate is enough, and it is the free one that already comes with your account. OV and EV add…

Interweb Angola www.meu.interweb.ao › Meu Interweb › Knowledge Base Knowledge baseBilling & Payments

An invoice or renewal notice from a company you do not know: how to check if it is real

If the message comes from a company you never bought from and asks for money for a domain, a website or a “listing”, it is most likely a scam. Whoever…